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Privacy Policy

At Stop My Debts, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services. We are fully compliant with the Data Protection Act 2018 and other relevant data protection laws to ensure your information is handled responsibly.

1. Information We Collect

We collect personal data that you voluntarily provide to us when you:

  • Complete an enquiry form on our website
  • Contact us via phone, email, or live chat
  • Subscribe to our newsletter or other services

The information we may collect includes:

  • Personal Information: Name, address, email, phone number, employment, and residential details
  • Financial Information: Income, debt amounts, payment history, and other financial details
  • Technical Information: IP address, browser type, and website usage

2. How We Use Your Information

We will use your information for the following purposes:

  • To respond to your enquiry and provide tailored debt solutions
  • To offer advice and guidance related to your financial situation
  • To improve our website and services
  • To keep you informed of relevant updates, offers, or changes to our services

In addition, we may use your data to contact you about debt management plans, IVAs, or other financial solutions that we offer, where applicable.

3. When We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website and providing services to you, such as debt solution specialists, payment processors, and marketing platforms. These parties are required to protect your information and use it only for the purposes for which we have engaged them.

We may also disclose your information if required by law, such as in response to a legal process or government request, or when necessary to protect our rights, safety, or property.

4. Data Protection & Your Rights

We are committed to protecting your personal data and complying with the Data Protection Act 2018 and other applicable data protection laws. Under these laws, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: If you believe any of your personal data is inaccurate or incomplete, you can request that we correct or complete it.
  • Right to Erasure: In certain circumstances, you can request that we delete your personal data.
  • Right to Restrict Processing: You have the right to ask us to restrict the processing of your data under certain conditions.
  • Right to Data Portability: You can request that we transfer your data to another organization in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to us processing your personal data for specific purposes, such as direct marketing.
  • Right to Withdraw Consent: If we rely on your consent for processing, you can withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us using the details below.

5. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and provide analytics. Cookies are small files that are stored on your device to help us analyze web traffic and enhance your experience. You can disable cookies in your browser settings, but this may affect your ability to use some features of our site.

6. Security of Your Data

We take the security of your personal data seriously and have implemented appropriate measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of internet data transmission or storage is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. Please be aware that Stop My Debts is not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page, with the revision date at the bottom. We encourage you to periodically review this policy for any updates or changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, or if you wish to exercise your rights, please contact us:


Last Updated: 18/03/2025